Boutique Lead — Artisanal Bakery & Guest Experience

The Lapiserie - Top Rated Artisanal Lapis & Cookies; Johor Bahru; On-site; MYR 39,000 - 56,000; Part time

Benefits offered by this job

EPF, SOCSO & EIS

Overtime pay and allowances

Staff discounts on products

Structured training and development

Career progression opportunities

Friendly and supportive work环境

Opportunity to grow with a premium bak

Job summary

The Lapiserie - Top Rated Artisanal Lapis & Cookies in Malaysia is seeking a Boutique Associate to welcome customers, guide them through our artisanal bakes and gifting collections, and deliver an exceptional shopping experience. You will handle sales, prepare gifting products, and maintain attractive boutique displays.

Responsibilities include inventory support, opening/closing duties, and upholding our standards of service and product quality.

Qualifications

• Strong customer service orientation and a customer-first mindset.
• Excellent communication in English and Bahasa Malaysia; Mandarin is a plus.
• Willingness to work weekends and public holidays as required.

Responsibilities

• Welcome and assist customers with warmth and professionalism.
• Guide customers through artisanal bakes, gifting collections, and seasonal offerings.
• Provide product recommendations and deliver an exceptional customer experience.
• Handle sales transactions and operate the POS system accurately.
• Prepare products for gifting, packaging, and boutique display presentation.
• Maintain cleanliness, organisation, and visual merchandising standards within the boutique.
• Assist with inventory management, stock replenishment, and stock counts.
• Support daily opening and closing procedures.
• Uphold THE LAPISERIE's service, presentation, and product quality standards.
• Guide and mentor Boutique Associates.
• Assist with staff scheduling, training, and performance coaching.
• Coordinate operational requirements with the management team.

Skills

Customer service

Communication skills

Team mentorship

POS system operation

Tools

POS system

Job description

The Lapiserie - Top Rated Artisanal Lapis & Cookies in Malaysia is seeking a Boutique Associate to welcome customers, guide them through our artisanal bakes and gifting collections, and deliver an exceptional shopping experience. You will handle sales, prepare gifting products, and maintain attractive boutique displays.

Responsibilities include inventory support, opening/closing duties, and upholding our standards of service and product quality.