Boutique Front Desk Specialist - Luxury Guest Experience

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 30,000 - 52,000; Full time

Job summary

Kimpton Naluria Kuala Lumpur, part of IHG Hotels & Resorts, seeks a Guest Service Agent to deliver guest-centric service and seamless daily operations in a luxury setting. The role emphasizes warmth, inclusiveness, and personalized experiences for every guest, with attention to billing accuracy and special requests.

The candidate should be skilled in front office tasks, proficient with Opera System, and able to communicate well with a diverse guest base.

Qualifications

• Diploma or higher education in Hospitality or related field.
• 1–2 years of hospitality experience or equivalent.
• Ability to work varied shifts, including weekends/holidays.

Responsibilities

• Greet guests, check-in/check-out with accuracy and courtesy.
• Assist with reservations for dining, transportation, and local attractions.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Uphold luxury service standards and brand guidelines.

Skills

Front Office operations

Opera System

Guest services

Communication skills

Education

Diploma / higher education in Hospitality

Tools

Opera System

Job description

Kimpton Naluria Kuala Lumpur, part of IHG Hotels & Resorts, seeks a Guest Service Agent to deliver guest-centric service and seamless daily operations in a luxury setting. The role emphasizes warmth, inclusiveness, and personalized experiences for every guest, with attention to billing accuracy and special requests.

The candidate should be skilled in front office tasks, proficient with Opera System, and able to communicate well with a diverse guest base.