Luxury Concierge Team Lead - Bespoke Guest Experiences

IHG Hotels & Resorts; Kuala Lumpur; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

Kimpton Naluria Kuala Lumpur is seeking a Concierge Team Leader to drive heartfelt, personalized service across the lobby and concierge desks. You will lead a diverse team, coordinate with butlers and front desk, and ensure seamless operations for high-profile guests.

The role requires strong leadership, multi-lingual abilities preferred, and a passion for local experiences. Fitness and on-your-feet activity are part of the day-to-day.

Qualifikationen

• Diploma or higher in Hospitality or related field is required.
• Membership in Les Clefs d’Or or willingness to join is preferred.
• 2 years in luxury concierge or front-office roles is expected.

Aufgaben

• Oversee lobby operations, ensuring flawless check-ins/check-outs and luggage handling.
• Lead concierge team delivering personalized service and VIP experiences.
• Maintain guest logs and coordinate with departments for seamless service.
• Develop local partnerships and stay updated on city trends for guests.

Kenntnisse

Multitasking

Emotional intelligence

Problem-solving

Communication

Ausbildung

Diploma or higher in Hospitality

Les Clefs d’Or member or eligible

Tools

Opera PMS

Jobbeschreibung

Kimpton Naluria Kuala Lumpur is seeking a Concierge Team Leader to drive heartfelt, personalized service across the lobby and concierge desks. You will lead a diverse team, coordinate with butlers and front desk, and ensure seamless operations for high-profile guests.

The role requires strong leadership, multi-lingual abilities preferred, and a passion for local experiences. Fitness and on-your-feet activity are part of the day-to-day.