Luxury Concierge Lead – Bespoke Guest Experiences

IHG; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Kimpton Naluria Kuala Lumpur is seeking a Concierge Team Leader to embody the brand’s mission of heartfelt, personalized service. You will guide a concierge team, curate bespoke Kuala Lumpur experiences, and ensure seamless operations across the lobby, desk, and VIP services.

The role rewards leadership, attention to detail, and the ability to build trusted local partnerships. Fluency in the local language is required, with additional languages welcome.

Qualifications

• Diploma or higher in Hospitality or related field.
• 2 years in luxury concierge or front-office roles.
• Membership in Les Clefs d’Or or willingness to join.
• Must speak local language; additional languages preferred.

Responsibilities

• Lead the concierge team to deliver personalized, heartful service and guest experiences.
• Oversee lobby operations, front desk tasks, and VIP services.
• Build trusted local partnerships and stay updated on city trends.
• Maintain discretion and handle high-profile guest needs with tact.

Tools

Opera PMS

Job description

Kimpton Naluria Kuala Lumpur is seeking a Concierge Team Leader to embody the brand’s mission of heartfelt, personalized service. You will guide a concierge team, curate bespoke Kuala Lumpur experiences, and ensure seamless operations across the lobby, desk, and VIP services.

The role rewards leadership, attention to detail, and the ability to build trusted local partnerships. Fluency in the local language is required, with additional languages welcome.