Manager/ Senior Manager - Biz Process Digital Transformation

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 210,000 - 320,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd in Malaysia seeks a Manager/Senior Manager to lead end-to-end digital transformation programs for insurance clients. You will advise executives on operating model improvements, design TOMs, and oversee multi-functional transformation work streams from inception to delivery.

The role requires 6–10 years in management consulting and insurance transformation, with a track record of stakeholder engagement and complex program delivery.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6–10 years of experience in Management Consulting, Insurance Transformation, and Digital Transformation.
• Experience in a consulting firm (Big 4 preferred) and/or insurance transformation function.
• Strong understanding of insurance value chains across Life Insurance, General Insurance, Takaful, Bancassurance.
• Hands-on transformation experience: Business Process Re-engineering, Customer Experience Transformation, Claims Transformation, Distribution Transformation, Shared Services & Operational Excellence, Core Insurance System Transformation.
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology; leading workstreams on medium-to-large programs.

Responsibilities

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills

Consulting mindset

Transformation leadership

Stakeholder engagement

BPR expertise

Operating model design

Workshop facilitation

Program management

Communication skills

Problem solving

Cross-functional leadership

Education

Bachelor's degree

Tools

Duck Creek

Fadata

LifeAsia

eBaoTech

Job description

Manager/ Senior Manager - Biz Process Digital Transformation

Other locations: Primary Location Only

Date: 12 Sept 2026

Your Key Responsibilities

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills and Attributes for Success

• Strong consulting and problem-solving mindset
• Experience leading business transformation initiatives within insurance organizations
• Ability to engage and influence senior stakeholders and C-suite executives
• Strong business process analysis and operating model design experience
• Excellent workshop facilitation and stakeholder management skills
• Experience managing cross-functional transformation programs
• Strong communication and presentation skills
• Ability to balance strategic thinking with execution and delivery

To Qualify for the Role, You Must Have

• Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6-10 years of experience in:
• Management Consulting
• Insurance Transformation
• Business Process Improvement
• Digital Transformation
• Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
• Strong understanding of insurance value chains across:
• Life Insurance
• General Insurance
• Takaful
• Bancassurance
• Hands-on experience delivering transformation initiatives involving:
• Business Process Re-engineering (BPR)
• Customer Experience Transformation
• Claims Transformation
• Distribution Transformation
• Shared Services & Operational Excellence
• Core Insurance System Transformation
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology teams.
• Experience leading workstreams or project teams on medium-to-large transformation programs.

Ideally, You'll Also Have

• Experience supporting insurance core system implementation programs such as:
• Duck Creek
• Fadata
• LifeAsia
• eBaoTech
• Certifications such as:
• PMP
• Agile / Scrum
• Lean Six Sigma
• CBAP
• Exposure to regional insurance markets across Southeast Asia.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
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