Billing Test Specialist - UAT & Process Improvement

Singtel Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Singtel KL is launching a brand-new Shared Services Centre in Kuala Lumpur and is seeking a Billing Executive (Testing) to support testing of consumer billing products.

You will develop UAT plans, execute testing, report defects, and prepare handover docs for support teams, ensuring timely production readiness and billing accuracy.

This role offers collaboration with product, engineering and vendors and provides opportunities to improve testing practices and billing processes.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in billing operations, UAT, system implementation, or telecom billing environments is an advantage.
• Proficient in Microsoft Excel and Office applications; knowledge of UAT methodologies; SQL or RPA is a plus.

Responsibilities

• Collaborate with Product, Marketing, Engineering, IT, and other stakeholders to gather and clarify billing requirements.
• Develop comprehensive User Acceptance Testing (UAT) plans, including acceptance criteria and test scenarios.
• Execute UAT activities to validate billing system changes and new product implementations.
• Record, monitor, and report defects, working with technical teams for timely resolution.
• Document test results and maintain testing records and reference materials.
• Prepare operational handover documentation and conduct knowledge transfer sessions for support teams.
• Provide post-implementation support by investigating and resolving production inquiries related to billing.
• Investigate billing-related issues and coordinate resolution with stakeholders.
• Escalate complex issues to ensure timely resolution.
• Work with vendors and internal teams to support project delivery.

Skills

Analytical skills

Problem-solving

Communication skills

Detail-oriented

Team player

Education

Diploma or Degree in IT/CS/Finance

Tools

SQL

RPA tools

Billing systems

Microsoft Excel

Microsoft Office

Job description

Singtel KL is launching a brand-new Shared Services Centre in Kuala Lumpur and is seeking a Billing Executive (Testing) to support testing of consumer billing products.

You will develop UAT plans, execute testing, report defects, and prepare handover docs for support teams, ensuring timely production readiness and billing accuracy.

This role offers collaboration with product, engineering and vendors and provides opportunities to improve testing practices and billing processes.