Senior Billing & Adjustments Analyst

Singtel; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading telecommunications company seeks a Commercial Operations Analyst for its Kuala Lumpur Shared Services Centre. The role involves managing billing adjustments, ensuring compliance, and supporting dispute resolution. The ideal candidate has a degree in Business, at least 5 years' experience in telecommunications finance, and strong analytical skills. Proficiency in Microsoft Excel is essential. Join us to make an impact in enhancing customer satisfaction and driving operational excellence.

Qualifications

• Minimum 5 years of experience in a telecommunications environment with Finance or Risk Analytics exposure.
• Strong understanding of billing systems, processes, and telecommunications products/services.
• Experience in a commercial finance role within telecommunications is a plus.

Responsibilities

• Manage end-to-end general adjustments for customers, including high-value transactions.
• Validate adjustment requests for accuracy and completeness.
• Conduct trend analysis and root cause investigations for recurring issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Time management

Attention to detail

Education

Degree in Business or related discipline

Tools

Microsoft Excel

Reporting tools

Job description

A leading telecommunications company seeks a Commercial Operations Analyst for its Kuala Lumpur Shared Services Centre. The role involves managing billing adjustments, ensuring compliance, and supporting dispute resolution. The ideal candidate has a degree in Business, at least 5 years' experience in telecommunications finance, and strong analytical skills. Proficiency in Microsoft Excel is essential. Join us to make an impact in enhancing customer satisfaction and driving operational excellence.