Strategic Billing & Commercial Operations Analyst

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Shared Services Centre) seeks a Commercial Operations Analyst to oversee general adjustments in Billing and support resolution of billing disputes. You will work across billing systems, drive audit-compliant processes, and partner with Finance, Sales, Legal, Networks and Delivery to improve billing accuracy.

Ideal candidates have 5+ years in a telecom finance/risk analytics role, strong Excel skills, and proven ability to manage high-value transactions with precision and timeliness.

Qualifications

• Degree in Business or related discipline.
• Minimum 5 years of experience in a telecommunications environment with Finance or Risk Analytics exposure.
• Strong understanding of billing systems, processes, and telecommunications products/services.
• Excellent analytical, communication, and stakeholder management skills.
• Proficient in Excel and standard reporting tools.

Responsibilities

• Manage end-to-end general adjustments for customers, including high-value transactions.
• Validate and investigate adjustment requests, ensuring accuracy and completeness.
• Maintain all relevant supporting documentation for adjustments.
• Prepare supporting documentation aligned to adjustment value thresholds, including credit summaries, credit memos, and executive-level approvals.
• Apply adjustments across all billing systems with appropriate approvals.
• Manage escalations to ensure transparency and timely resolution.
• Maintain accurate adjustment reporting, including tracking revenue impact.
• Ensure audit readiness through proper documentation and compliance.
• Conduct trend analysis and root cause investigations to identify recurring issues.
• Drive process and system improvements to enhance billing accuracy.
• Compile monthly analysis reports to support continuous performance improvement.
• Collaborate with cross-functional teams including Finance, Sales, Legal, Networks, and Delivery.

Skills

Analytical skills

Problem solving

Time management

Stakeholder engagement

Microsoft Excel

Reporting tools

Communication skills

Education

Bachelor's degree in Business or related field

Tools

Microsoft Excel

Billing software

Reporting tools

Job description

Singtel KL (Shared Services Centre) seeks a Commercial Operations Analyst to oversee general adjustments in Billing and support resolution of billing disputes. You will work across billing systems, drive audit-compliant processes, and partner with Finance, Sales, Legal, Networks and Delivery to improve billing accuracy.

Ideal candidates have 5+ years in a telecom finance/risk analytics role, strong Excel skills, and proven ability to manage high-value transactions with precision and timeliness.