Billing & Sales Operation Specialist

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Wellness allowance

Employee assistance

Learning opportunities

Certifications reimbursement

Job summary

TIME dotCom Berhad in Malaysia is seeking a Billing & Accounts Receivable professional to manage end-to-end invoicing, reporting and cash flow through accurate receivables management.

You will review contracts, verify bill requests and ensure timely invoicing, while coordinating with Sales and other departments to gather complete supporting documents and resolve disputes within SLA.

Qualifications

• Bachelor degree in Business Administration or related field is required.
• 2+ years of experience in a related role preferred.
• Strong Excel and analytical skills are essential.

Responsibilities

• Review contracts/SOs to ensure billing rates and rules are correct.
• Verify and analyze incoming bill requests and queries.
• Ensure timely and accurate invoicing.
• Send reminders and follow up with customers and Sales as required.
• Coordinate with internal and external departments to obtain complete supporting documents for billing activities.
• Prioritize and resolve customer disputes, identifying root causes to support collections.
• Track and ensure closure of complaints within SLA.
• Interface with relevant departments to resolve complaints.
• Liaise with customers on refunds and balances before account closure.
• Prepare weekly and month-end close reports for billing and collections.
• Assist with ad hoc projects as required.

Skills

Excel

Analytical thinking

Communication

Organizational skills

Problem solving

Interpersonal skills

Team player

Adaptability

Independent work

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Pivot tables

Job description

This position is responsible for managing end-to-end billing and accounts receivable operations, ensuring accurate, complete, and timely invoicing, reporting, and reconciliation in compliance with established policies and service level agreements (SLAs). The role oversees credit assessments, monitors customer outstanding balances, drives collection activities, resolves billing and payment-related issues through root cause analysis, and maintains healthy cash flow through effective receivables management and stakeholder engagement.

• Review contract/SO to ensure billing rates & rules, spot & clarify inconsistent information.
• Verify and analyse incoming bill request, bill modification request and queries.
• Ensure timely and accurate invoicing.
• Ensure reminders and follow-up with customers and Sales are done as required
• Develop and maintain good relationship with internal & external department to ensure complete supporting documents for billing related activities as per procedure, processes and rules.
• Prioritize and resolve customer complaints/disputes, including root cause determination in order for collection to be successful.
• Track and ensure closure of complaint with SLA.
• Interface with the respective department for resolution of complaints.
• Liaise with customers for refund of deposit and access balance before account closes.
• Prepare weekly, month-end closing activities and reporting for billing and collection according to agreed deadlines.
• Assist with ad hoc projects as required.

To be considered, you’ll need:

• Education: Bachelor degree in Business Administration or any related field.
• Experience: Ideally with at least 2 years experience in related role.
• Skills:
  • Intermediate user for Microsoft Excel - able to use lookup functions & pivot.
  • Good analytical thinking and problem-solving abilities.
  • Good oral and written communication skills, with the ability to communicate effectively across multiple departments and external parties.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Proactive, self-motivated, and committed to continuous learning and improvement.
  • Good interpersonal skills and a collaborative, team-oriented mindset.
  • Able to adapt to changing priorities and handle ad hoc assignments or project-based tasks with flexibility.
  • Demonstrated ability to work independently with minimal supervision while maintaining high levels of accuracy and efficiency.

Our Commitment to You At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.

TIME dotCom, based in Shah Alam, is a telecommunications provider specializing in connectivity, data center, cloud, and managed services. We offer Malaysia's fastest 100% pure fiber broadband, supported by our nationwide Cross Peninsular Cable System, with investments in international submarine cable systems for global reach. We provide secure, carrier-neutral data centers and serve as a gateway for international businesses to Southeast Asia.

TIME dotCom is driven by a two-decade commitment to connecting Malaysians and the world, offering innovative solutions and maintaining transparency. Our mission is to be the best-in-class telecommunications provider in Malaysia and beyond.