Credit Specialist

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TIME dotCom Berhad in Malaysia seeks a Credit Specialist to oversee collections for assigned accounts and lead process improvements to drive efficiency and customer satisfaction. The role demands strong analytical skills to assess credit exposures and provide actionable insights for data-driven decision making.

You will partner with sales, operations, and other stakeholders to resolve billing issues, improve DSO, and ensure adherence to credit policies and controls, while supporting audits and

Qualifications

• Degree in Accounting/ Finance or equivalent professional qualifications (CIMA, ACCA, ICAEW, or CPA).
• 3 years’ experience in credit, collection or accounts receivable management in a B2B environment preferred.
• Strong knowledge of credit risk, collections and customer service.

Responsibilities

• Oversee collection activities for assigned customer accounts and analyse payment behaviour.
• Collaborate with sales and operations to resolve billing and credit issues and improve DSO.
• Ensure compliance with credit policies and governance.
• Analyse monthly ageing, billing and statement reports to drive action plans.
• Identify and implement process improvements to boost productivity and controls.
• Collaborate across functions to implement changes and ensure adoption.
• Prepare reporting on customer accounts, ageing, and events; support audits.

Skills

Credit risk

Collections

Customer service

Process improvement

Data analysis

Stakeholder management

Attention to detail

Work under pressure

Independent work

MS Office proficiency

Education

Degree in Accounting/ Finance

CIMA/ ACCA/ ICAEW/ CPA

Tools

SAP

MS Excel

MS Word

MS PowerPoint

Job description

The position reports to the Head of Credit & Analytics, Wholesale Business.

Job Overview:

The Credit Specialist is responsible to oversee collection activities for assigned customer accounts and continuous process improvement initiatives to drive Internal efficiency and / or to enhance customer experience.

The role requires strong analytical capabilities to assess credit exposures, identify risk trends, provide actionable insights, and support data-driven decision making to enhance collection performance, operational efficiency, controls, and customer experience. The role also partners closely with cross-functional stakeholders to improve processes, compliance with credit governance and policies, resolve complex customer and billing issues.

We are seeking a proactive and analytical individual who thrives in a fast-paced environment, enjoys solving complex business and operational challenges through data and critical thinking, and has a strong passion for continuous improvement, stakeholder collaboration, and customer service excellence.

• Manage and oversee collection activities for assigned customer accounts, in-depth analysis of customer payment behaviour, commercial arrangements, and dispute drivers to develop effective collection and resolution strategies.
• Collaborate closely with customers, sales, and operations teams to resolve billing and credit issues, drive timely collections, and achieve DSO performance targets.
• Compliance with credit policies and procedures to ensure alignment with business objectives, risk appetite, regulatory requirements, and industry best practices.
• Analyse, plan and execute action plan based on monthly ageing report, billing reports, statement of accounts, weekly collection report and other reports at their disposal.
• Identify, propose, and implement process improvement initiatives to enhance productivity, cost efficiency, risk controls, and customer satisfaction within Credit Management team.
• Collaborate with cross-functional stakeholders to implement process changes and ensure successful adoption.
• Reporting / analysis pertaining to customer accounts (i.e. summary of aging with type of issues of entire customer account, chronology of events / communication, ad-hoc analysis pertaining to customer account as and when required)
• Support audits by providing accurate documentation and responding promptly to audit requests.

To be considered, you’ll need :

• Education: Degree in Accounting/ Finance or equivalent professional qualifications of CIMA, ACCA, ICAEW, or CPA.
• Experience: Ideally with 3 years’ experience in credit, collection or accounts receivable management in a business-to-business environment.
• Skills:
  • Proficient credit risk and collections knowledge.
  • Good customer service orientation with negotiation skills.
  • Process improvement mindset with hands-on execution capability.
  • Data-driven analysis and problem-solving skills.
  • Stakeholder management and cross-functional collaboration.
  • High attention to detail and discipline.
  • Ability to balance operational delivery with transformation initiatives.
  • Ability to work under pressure and meet deadlines.
  • Able to work independently with minimum supervision.
  • Microsoft office skills (MS Excel, Word, and PowerPoint) are required.
  • Knowledge and experience in SAP are preferred.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

TIME dotCom, based in Shah Alam, is a telecommunications provider specializing in connectivity, data center, cloud, and managed services. We offer Malaysia's fastest 100% pure fiber broadband, supported by our nationwide Cross Peninsular Cable System, with investments in international submarine cable systems for global reach. We provide secure, carrier-neutral data centers and serve as a gateway for international businesses to Southeast Asia.

TIME dotCom is driven by a two-decade commitment to connecting Malaysians and the world, offering innovative solutions and maintaining transparency. Our mission is to be the best-in-class telecommunications provider in Malaysia and beyond.

TIME dotCom, based in Shah Alam, is a telecommunications provider specializing in connectivity, data center, cloud, and managed services. We offer Malaysia's fastest 100% pure fiber broadband, supported by our nationwide Cross Peninsular Cable System, with investments in international submarine cable systems for global reach. We provide secure, carrier-neutral data centers and serve as a gateway for international businesses to Southeast Asia.

TIME dotCom is driven by a two-decade commitment to connecting Malaysians and the world, offering innovative solutions and maintaining transparency. Our mission is to be the best-in-class telecommunications provider in Malaysia and beyond.