Billing & Revenue Optimization Specialist

DHL Express; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

DHL Express in Malaysia is seeking a Billing Analyst to support timely and accurate billing for business partners. You will validate data, liaise with partners, and drive KPI adherence in a fast-paced environment.

The role involves end-to-end investigations to recover revenue, preparing reports for internal and external customers, and contributing to process digitization and efficiency improvements. Based in Petaling Jaya, this full-time position offers opportunities in a global logistics

Qualifications

• Strong analytical skills with attention to detail.
• Proficient in Windows and Excel for end-user tasks.
• Excellent written and spoken English communication.
• Ability to prioritize and multi-task in a fast-paced environment.
• Proactive, self-motivated and well organized.
• Team player with deadline-driven mindset.
• Experience with Power BI, Query or Automation is a plus.

Responsibilities

• Complete incoming requests from business partners accurately within SLA.
• Validate and maintain processes per global guidelines.
• Liaise with internal/external contacts to gather billing information.
• Investigate and rectify errors from rejection reports.
• Drive KPIs and SLA attainment daily, weekly, monthly.
• Perform end-to-end investigations to recover or prevent Revenue leakage.
• Provide supporting documents and reports to customers per contract.
• Prepare data for billing invoices/credits and perform quality checks.

Skills

Analytical skills

Excel

English communication

Results oriented

Self-motivated and organized

Team player

Deadline management

Fast-paced environment

Innovative mindset

Prioritize and multi-task

Big picture thinking

Weekend/public holidays flexibility

Tools

Power BI

Query

Automation

Job description

DHL Express in Malaysia is seeking a Billing Analyst to support timely and accurate billing for business partners. You will validate data, liaise with partners, and drive KPI adherence in a fast-paced environment.

The role involves end-to-end investigations to recover revenue, preparing reports for internal and external customers, and contributing to process digitization and efficiency improvements. Based in Petaling Jaya, this full-time position offers opportunities in a global logistics