Billing & Invoicing Support Specialist (Mandarin)

Toll Global Forwarding (Malaysia) Sdn Bhd

Bayan Lepas

On-site

MYR 45,000 - 67,000

Full time

5 days ago

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Job summary

Toll Global Forwarding Malaysia Sdn Bhd is seeking a Mandarin-speaking Client Billing Customer Support Associate to join our Penang team. You will manage invoicing, ensure rate accuracy, and handle queries for international clients, contributing to our global freight-forwarding operations.

The role requires a Diploma in a related field and fluency in English and Mandarin. Fresh graduates are welcome, with experience in freight forwarding or costing considered an advantage.

Qualifications

Diploma or equivalent in a related field.
Fresh graduates are welcome to apply; relevant work experience is valued.
Fluency in English and Mandarin is essential for supporting international counterparts.

Responsibilities

Execute timely and high-quality invoice processing and job file management according to KPIs.
Verify rates meticulously to ensure invoice integrity, reduce disputes, and assure end-to-end profitability.
Resolve invoicing queries and disputes effectively with customers and international branches.
Collaborate globally using strong communication to address issues and meet urgent requirements.
Plan workload efficiently and collaborate with the team and external parties for smooth global operations.

Skills

Invoicing

Customer support

Communication

MS Word

MS Excel

CW1 system

Time management

English & Mandarin

Education

Diploma in a related field

Tools

CW1 system

Job description

The role requires a Diploma in a related field and fluency in English and Mandarin. Fresh graduates are welcome, with experience in freight forwarding or costing considered an advantage.

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