Bilingual Tech Support Specialist (Burmese/English)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 45,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Generous Leave

Medical Insurance

Job summary

Scicom (MSC) Berhad in Kuala Lumpur seeks an L1.0 Technical Support specialist fluent in Burmese to deliver premium technical support to users and clients. You will diagnose problems, troubleshoot hardware and software, and educate customers using documented guidelines.

The role emphasizes strong communication, fast-paced prioritization, and adherence to SLAs. Attractive salary and quarterly staff bonuses accompany a comprehensive benefits package.

Qualifications

• Degree or Diploma or an equivalent professional qualification.
• Working knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot client solutions.
• Effective communication skills in English and Burmese.
• Superior customer service skills.
• Ability to prioritize in a fast-paced, dynamic environment.

Responsibilities

• Assist customers and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshoot to identify defective hardware or software products.
• Educate customers using experience and guideline documentation to resolve issues.
• Provide input on recurring problems and share with technical teams as appropriate.
• Monitor and manage Open Case workload to drive to closure.
• Answer support queries via phone, email, messaging, and face-to-face interactions.
• Deliver, maintain and support services and components per SLAs at corporate and client levels.
• Deploy and maintain OS images, hardware, drivers, upgrades, and patches.
• Package, deploy and patch applications.

Skills

Windows OS

MS Products

Troubleshooting

English & Burmese

Customer Service

Education

Degree or Diploma

Job description

Scicom (MSC) Berhad in Kuala Lumpur seeks an L1.0 Technical Support specialist fluent in Burmese to deliver premium technical support to users and clients. You will diagnose problems, troubleshoot hardware and software, and educate customers using documented guidelines.

The role emphasizes strong communication, fast-paced prioritization, and adherence to SLAs. Attractive salary and quarterly staff bonuses accompany a comprehensive benefits package.