Specialist - Technical Support (Burmese & English Speaker)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 45,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Generous Leave

Medical Insurance

Job summary

Scicom (MSC) Berhad in Kuala Lumpur seeks an L1.0 Technical Support specialist fluent in Burmese to deliver premium technical support to users and clients. You will diagnose problems, troubleshoot hardware and software, and educate customers using documented guidelines.

The role emphasizes strong communication, fast-paced prioritization, and adherence to SLAs. Attractive salary and quarterly staff bonuses accompany a comprehensive benefits package.

Qualifications

• Degree or Diploma or an equivalent professional qualification.
• Working knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot client solutions.
• Effective communication skills in English and Burmese.
• Superior customer service skills.
• Ability to prioritize in a fast-paced, dynamic environment.

Responsibilities

• Assist customers and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshoot to identify defective hardware or software products.
• Educate customers using experience and guideline documentation to resolve issues.
• Provide input on recurring problems and share with technical teams as appropriate.
• Monitor and manage Open Case workload to drive to closure.
• Answer support queries via phone, email, messaging, and face-to-face interactions.
• Deliver, maintain and support services and components per SLAs at corporate and client levels.
• Deploy and maintain OS images, hardware, drivers, upgrades, and patches.
• Package, deploy and patch applications.

Skills

Windows OS

MS Products

Troubleshooting

English & Burmese

Customer Service

Education

Degree or Diploma

Job description

The Position:

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients. Open for those who can speak Burmese fluently.

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own "Open Case" workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.

The Requirement for the Role:

• Degree, Diploma or an equivalent professional qualification
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels - written and verbal - English and Burmese language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

What We Offer:

• Competitive Salary: RM 4,000 - RM 5,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.