Bilingual Korean-English Tech Support Specialist

Scicom Intl

Kuala Lumpur

On-site

MYR 95,000 - 112,000

Full time

5 days ago

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Benefits offered by this job

Salary RM8,500 - RM10,000

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom Intl is seeking a Specialist - Technical Support (Korean Language Support) in Kuala Lumpur, Malaysia. The role focuses on resolving technical issues for Korean-speaking customers with strong IT service experience and a customer-first mindset.

Candidates should have 1+ years in client technical support, familiarity with UEM/MDM and Microsoft CSP, and solid Windows/MS knowledge. This is a full-time on-site position offering RM8,500–RM10,000 monthly with benefits including annual and medical

Qualifications

Proficient in English and Korean language (spoken and written).
1+ years of experience in Client Technical Support roles.
Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
Experience within IT Services and working with Field Service Providers.
Working Knowledge of Windows Operating Systems and MS Products.
L1 Technical Support: troubleshooting to resolve, service desk handling & coordination.

Responsibilities

Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
Responsible for ensuring that the set KPIs are achieved.
Create a case in ticketing system, monitoring and drive the case until closure.
To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
To ensure high levels of customer satisfaction with individual calls.
If not successful in solving the ticket, forward to the next appropriate level.
Usage of remote tools (where applicable) to analyze and resolve tickets.
Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.