Bilingual Scheduler: Patient Scheduling & Coordination

Momentumspine; Taiping; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Medical plans (3)

Vision plans (2)

Employee assistance program

Disability insurance (short & long)

401(k) with vesting

PTO + Holidays

Job summary

Momentum Spine and Joint is seeking a full-time Bilingual Scheduler to join our team in Malaysia. The Scheduler will organize and schedule procedures based on patient needs, ensuring accurate documentation and pre-authorization processes.

The role requires strong communication with patients and staff, proficiency with MS Office and eCW, and willingness to travel between locations as needed. Fluency in multiple languages is preferred for patient interaction.

Qualifications

• Knowledge of administrative and clerical procedures and systems.
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW.
• Strong attention to detail and thoroughness in completing tasks.
• Ability to work independently with little supervision.
• Ability to communicate professionally with patients.

Responsibilities

• Communicates with all appropriate parties regarding patient and procedure.
• Schedules and/or reschedules patient follow-ups and procedures.
• Follows-up on all Cancelled or No-Show Patients.
• Coordinates transportation for procedure patients if needed.
• Ensures completeness and accuracy of patients’ forms and files into patient docs on eCW.
• Verifies that all authorizations have been obtained prior to scheduling procedures.
• Informs patients with information and instructions prior to procedure date.
• Updates daily log for all patients’ office visits and confirmed procedures.
• Submits information to verification department for pre-authorization.
• Sends prescriptions to pharmacy via fax or e-mail.
• Monitors documentation such as H&P, Orders, Procedure Documents, and prescriptions.

Skills

Administrative procedures

Independent work

Professional communication

Travel readiness

Detail-oriented

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

eCW

Job description

Momentum Spine and Joint is seeking a full-time Bilingual Scheduler to join our team in Malaysia. The Scheduler will organize and schedule procedures based on patient needs, ensuring accurate documentation and pre-authorization processes.

The role requires strong communication with patients and staff, proficiency with MS Office and eCW, and willingness to travel between locations as needed. Fluency in multiple languages is preferred for patient interaction.