Restaurant, Bar & Experiences Supervisor — Guest Experience Leader

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Learning & development

MOstay

Wellbeing benefits

EPF & SOCSO

Public holidays

Staff engagement

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team. Based at MO Bar, you will supervise restaurant operations to deliver an exceptional guest experience and report to the Restaurant Manager.

You will ensure staff are familiar with menus, assist with weekly duty rosters, handle guest requests, coordinate with kitchen and F&B heads, and contribute to a positive, energetic workplace.

Qualifications

• SPM qualification; hotel school would be an added advantage.
• Minimum 2 years of hotel experience.
• Experience in supervising and/or delegation.
• Knowledge of Infrasys system.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously
• Maintain good communication with the Kitchen operations, F&B section heads and other relative department
• Assist with the administration of weekly duty schedules, vacation leaves and present to the Assistant Managers or Manager for approval
• Provide feedback to Manager/ Assistant Manager on guests’ complaints
• Show a positive, energetic and caring attitude always towards guests and fellow colleagues
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item

Skills

Guest service

Team supervision

Delegation

Education

SPM qualification

Tools

Infrasys system

Job description

Mandarin Oriental Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team. Based at MO Bar, you will supervise restaurant operations to deliver an exceptional guest experience and report to the Restaurant Manager.

You will ensure staff are familiar with menus, assist with weekly duty rosters, handle guest requests, coordinate with kitchen and F&B heads, and contribute to a positive, energetic workplace.