Healthcare Client Services Executive

Lifecare Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Lifecare Diagnostic Medical Centre in Kuala Lumpur is seeking a customer service professional to assist patients with health information, appointment scheduling, and service coordination across clinics.

The ideal candidate thrives under pressure, communicates clearly in English, Bahasa Malaysia and Mandarin, and delivers courteous, solution-oriented support to Mandarin-speaking clients.

Qualifications

• Diploma or Bachelor's degree in health-related field.
• Customer service skills: Attentive, empathetic, patient, and communicative.
• Strong interpersonal and written communication; team collaboration.
• Ability to identify and solve customer problems with focus on service.
• Capable of handling escalations calmly under pressure.
• Healthcare experience is a plus.
• Multilingual: English, Bahasa Malaysia; Mandarin preferred.

Responsibilities

• Provide health information and raise awareness of health risk factors.
• Arrange medical check-up appointments and processes for clinics.
• Coordinate with Nursing, Imaging, Laboratory, Sales & Marketing, Pharmacy, and Specialist clinics.
• Proactively consult on medical check-up services and customer needs.
• Handle customer inquiries, complaints, sales requests, and profile customers.

Skills

Customer service

Multilingual communication

Problem solving

Team collaboration

Education

Diploma/Bachelor in health-related field

Tools

CRM systems

Job description

Lifecare Diagnostic Medical Centre in Kuala Lumpur is seeking a customer service professional to assist patients with health information, appointment scheduling, and service coordination across clinics.

The ideal candidate thrives under pressure, communicates clearly in English, Bahasa Malaysia and Mandarin, and delivers courteous, solution-oriented support to Mandarin-speaking clients.