Bilingual Junior Customer Support & Data Analyst

NielsenIQ; Kuala Lumpur; Hybrid; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ in Kuala Lumpur is seeking a customer support specialist to act as the first point of contact for client inquiries and to provide timely, professional assistance. You will handle requests, troubleshoot platform issues, and coordinate with internal teams to ensure a positive client experience.

The role requires bilingual written and spoken Chinese and English, strong analytical skills, and proficiency with Microsoft Excel.

Qualifications

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer service, customer support, analytics, or a client-facing role.
• Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with a customer-focused mindset.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.
• Build strong relationships with clients by providing professional communication and responsive service.
• Identify opportunities to improve processes, knowledge resources, and customer experience.
• Develop expertise in customer support tools, data analytics, and NielsenIQ solutions to better support client needs.

Skills

Customer service

Analytical skills

Excel

Bilingual Chinese & English

Communication skills

Education

Bachelor's degree in any discipline

Tools

Microsoft Office

Job description

NielsenIQ in Kuala Lumpur is seeking a customer support specialist to act as the first point of contact for client inquiries and to provide timely, professional assistance. You will handle requests, troubleshoot platform issues, and coordinate with internal teams to ensure a positive client experience.

The role requires bilingual written and spoken Chinese and English, strong analytical skills, and proficiency with Microsoft Excel.