Data Support Analyst (Mandarin Speaker - Data Troubleshooting & Excel)

GfK - An NIQ Company; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

GfK - An NIQ Company is seeking an entry-level Customer Support Analyst in Kuala Lumpur. You will serve as the first point of contact for client inquiries, resolve requests, and troubleshoot basic platform issues while coordinating with internal teams to ensure a positive client experience.

You will monitor cases, support data and methodology inquiries, perform basic data analysis, and assist with data extractions and ad hoc reports.

Qualifications

• Bachelor's degree in any discipline.
• 0-2 years in customer service, analytics, or client-facing roles.
• Fluent in Simplified Chinese and English with strong written and verbal communication.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a customer-focused mindset.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.
• Build strong relationships with clients by providing professional communication and responsive service.
• Identify opportunities to improve processes, knowledge resources, and customer experience.
• Develop expertise in customer support tools, data analytics, and NielsenIQ solutions to better support client needs.

Skills

Chinese-English bilingual

Analytical thinking

Problem solving

Excel proficiency

Microsoft Office

Customer-focused

Time management

Team collaboration

Education

Bachelor's degree

Job description

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.


• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.


• Monitor, track, and document customer cases accurately while maintaining service level expectations.


• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.


• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns.


• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.


• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.


• Build strong relationships with clients by providing professional communication and responsive service.


• Identify opportunities to improve processes, knowledge resources, and customer experience.


• Develop expertise in customer support tools, data analytics, and NielsenIQ solutions to better support client needs.

Qualifications

• Bachelor's degree in any discipline.


• 0-2 years of experience in customer service, customer support, analytics, or a client-facing role.


• Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.


• Strong analytical and problem-solving skills with attention to detail.


• Proficiency in Microsoft Excel and Microsoft Office applications.


• Ability to manage multiple priorities in a fast-paced environment.


• A collaborative team player with a customer-focused mindset.