Bilingual Level 1 IT Helpdesk – Remote Support

HCL Technologies Limited; Malaysia; Hybrid; MYR 35,000 - 50,000; Full time

Benefits offered by this job

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resources

Discounts on products and services

Participate in CSR programs

Career advancement opportunities

Job summary

HCL Technologies Limited is looking for an Analyst in Support & Operations in Malaysia to deliver high-quality Level 1 remote desktop support. You will play a vital role in resolving customer issues promptly, leveraging your proficiency in Japanese and English.

This position involves diagnosing and resolving various hardware, software, and network issues through effective communication. You will also engage in value-adding activities and have access to personal time off, maternity and paternity benefits, and skills programs.

Qualifications

• Proficient in Japanese and English for effective customer communication.
• Basic knowledge of Windows troubleshooting techniques.
• Familiarity with remote desktop support and ticketing systems.

Responsibilities

• Provide Level 1 Remote Desktop Support for diagnosing issues.
• Maintain high-quality standards during customer interactions.
• Strive for first call resolution and manage support queues.
• Update worklogs accurately and escalate complex issues appropriately.
• Engage in self-development activities to improve service delivery.

Skills

Proficiency in Japanese and English

Basic knowledge of Windows Operating Systems

Familiarity with Remote Desktop Support Tools

Education

ITIL Foundation Certification (optional)

Job description

HCL Technologies Limited is looking for an Analyst in Support & Operations in Malaysia to deliver high-quality Level 1 remote desktop support. You will play a vital role in resolving customer issues promptly, leveraging your proficiency in Japanese and English.

This position involves diagnosing and resolving various hardware, software, and network issues through effective communication. You will also engage in value-adding activities and have access to personal time off, maternity and paternity benefits, and skills programs.