Onsite Tech Support Specialist - Multilingual

Jump Retail; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Compassionate Leave

Marriage Leave

Maternity Leave

Parental Leave

Salary Increment

Transportation allowances

Nearby public transportation

Professional Career Development

Job summary

Jump Retail seeks an onsite Technical Support & Customer Service specialist in Kuala Lumpur to assist customers with hardware, software, and network issues. You will handle inquiries via phone, email, and in-person, delivering strong service and maintaining CRM records.

The role requires 1–2 years in a technical support or customer service environment, fluency in English and Bahasa Malaysia, and a willingness to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur. Mandarin is a bonus.

Qualifications

• Possess SPM or equivalent qualification ('O' Level).
• 1-2 years in technical support or customer service.
• Strong technical knowledge; troubleshoot hardware and software.
• Excellent customer service with empathy.
• Proficient in English and Bahasa Malaysia; Mandarin a bonus.
• Willing to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive attitude towards problem-solving and customer satisfaction.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues reported by customers, ensuring timely resolution and minimal disruption.
• Respond to customer inquiries via phone, email, and in-person, delivering excellent customer service by listening, understanding needs, and providing accurate information.
• Diagnose and resolve technical problems related to company products, escalating complex issues when necessary.
• Install, configure, and maintain computer systems, peripherals, and related software.
• Educate customers on product features, services, and basic troubleshooting steps.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with sales and marketing to gather feedback for service and product improvements.
• Adhere to company policies including data security and privacy protocols.

Skills

Customer service

Technical support

Communication (English)

Communication (Bahasa Malaysia)

Mandarin (bonus)

Multi-tasking

Team collaboration

Education

SPM / O Level

Tools

CRM system

Job description

Jump Retail seeks an onsite Technical Support & Customer Service specialist in Kuala Lumpur to assist customers with hardware, software, and network issues. You will handle inquiries via phone, email, and in-person, delivering strong service and maintaining CRM records.

The role requires 1–2 years in a technical support or customer service environment, fluency in English and Bahasa Malaysia, and a willingness to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur. Mandarin is a bonus.