Service Desk Analyst (Japanese Speaker)

MY20 EntServ Malaysia Sdn. Bhd.; Petaling Jaya; On-site; MYR 29,000 - 42,000; Full time

Job summary

DXC Technology is seeking a Technical Support professional who speaks Japanese to assist users and internal teams in Petaling Jaya. The role requires a diploma or bachelor’s degree with 0–2 years of experience in relevant tech and customer environments.

Responsibilities include resolving hardware and software issues, answering questions on features and repairs, and proactively preventing problems. Strong communication skills and willingness to work in shifts are essential for success.

Qualifications

• Diploma or bachelor’s degree in a relevant field with 0–2 years in customer environments.
• Excellent verbal and written communication in English and Japanese as required.
• Experience troubleshooting in a technical environment and strong problem solving.

Responsibilities

• Resolve technical issues (hardware and software) from users and projects.
• Respond to service, product, and customer questions on features and repairs.
• Proactively assist to avoid or reduce problem occurrence.
• Evaluate installations or configurations and recommend resolutions.
• Communicate clearly in writing and verbally; coordinate with team to meet SLAs.

Skills

JLPT N2

Verbal communication

Written communication

Remote support

Phone support

Education

Diploma or Bachelor's degree

Job description

Job Description: Technical Support (Japanese Speaker) About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Requirements

• Diploma or bachelor’s degree 0-2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Knowledge and Skills Excellent verbal and written communication skills – JAPANESE (JLPT N2)
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience.
• E-support experience and knowledge.
• Willing to work in shifting schedule
• Willing to work in Petaling Jaya

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.