Service Desk Analyst (Japanese Speaker)

DXC Technology; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

DXC Technology is seeking a Technical Support professional who can communicate in Japanese to assist customers in Malaysia. The role involves resolving hardware and software issues, answering questions about features and repairs, and proactively helping users to prevent problems.

You will work to meet SLA targets and collaborate with the team to ensure high-quality service. The ideal candidate holds a Diploma or Bachelor’s degree with 0-2 years of experience, has JLPT N2, strong communication

Qualifications

• Diploma or bachelor’s degree in a relevant field.
• 0-2 years’ experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from end users.
• Respond to service, product, technical, and customer-relations questions on features, specifications, and repairs.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engage team members for support to meet SLA demands.

Skills

Japanese JLPT N2

Troubleshooting

Analytical skills

Customer service

Phone support

Remote support

Software knowledge

Hardware knowledge

Shift work

Education

Diploma or Bachelor's degree

Tools

N/A

Job description

Job Description

Technical Support (Japanese Speaker)

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Requirements:

• Diploma or bachelor’s degree
• 0-2 years' experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills

• Excellent verbal and written communication skills – JAPANESE (JLPT N2)
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge.
• Willing to work in shifting schedule
• Willing to work in Petaling Jaya

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.