Bilingual Indonesian/Malay Support Analyst (Hybrid)

London Stock Exchange Group; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare benefits

Career development

Job summary

London Stock Exchange Group (LSEG) seeks a Workflows Indo-Malay Language Senior Analyst to deliver end-to-end application support for Workspace, DataScope, FX Trading and other LSEG products. You will handle usability, content search, restoration of workspaces and technical issues, communicating clearly with customers by phone, chat and email.

The role requires fluency in English, Indonesian and Malay, strong problem-solving skills and experience in a support or contact centre.

Qualifications

• Fluent in English, Indonesian and Malay (written and spoken).
• Experience in customer support or contact centre is preferred; financial/IT industry knowledge is a plus.
• Ability to troubleshoot and resolve user issues with LSEG data and applications.

Responsibilities

• Respond to enquiries in Indonesian, Malay and English via phone, chat or email across product functionality and faults.
• Log and classify requests in the CRM system; route to appropriate teams when needed.
• Oversee resolution progress and provide status updates to customers when needed.
• Identify recurring issues and contribute to process improvements.

Skills

English fluency

Indonesian

Malay

Education

University degree in finance or related field

Job description

London Stock Exchange Group (LSEG) seeks a Workflows Indo-Malay Language Senior Analyst to deliver end-to-end application support for Workspace, DataScope, FX Trading and other LSEG products. You will handle usability, content search, restoration of workspaces and technical issues, communicating clearly with customers by phone, chat and email.

The role requires fluency in English, Indonesian and Malay, strong problem-solving skills and experience in a support or contact centre.