Bilingual Freight & Customer Ops Executive (Remote)

Lewis Personnel Management; Johor; Remote; MYR 42,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Bonus opportunities

Remote work

International team training

Job summary

Lewis Personnel Management is hiring a Customer Service / Freight Operations Executive in Johor, Malaysia. The role focuses on supporting daily shipment activities, communicating with service partners, and ensuring operational requests are completed effectively.

The ideal candidate will be fluent in English and Mandarin, with experience in customer support or logistics. The job offers a primarily remote setup with initial international team training across Singapore, Hong Kong, and Shanghai.

Qualifications

• Bilingual: English and Mandarin required.
• Experience in customer support, operations, logistics is a plus.
• Excellent communication and professional conduct with customers and partners.
• Able to work independently in a remote setting and complete tasks with good follow-through.

Responsibilities

• Handle shipment progress questions and customer requests.
• Coordinate with external service providers for information and next steps.
• Review shipment updates to provide accurate information to customers.

Skills

English proficiency

Mandarin proficiency

Job description

Lewis Personnel Management is hiring a Customer Service / Freight Operations Executive in Johor, Malaysia. The role focuses on supporting daily shipment activities, communicating with service partners, and ensuring operational requests are completed effectively.

The ideal candidate will be fluent in English and Mandarin, with experience in customer support or logistics. The job offers a primarily remote setup with initial international team training across Singapore, Hong Kong, and Shanghai.