Bilingual English/Zulu Training Specialist

CNX; Kuala Lumpur; On-site; MYR 60,000 - 95,000; Full time

Job summary

Concentrix is seeking a Trainer - English/Zulu to deliver client-focused training for new hires and product updates. The role requires certification in the Trainer Certification Program and mentoring of Program Ready Trainers.

You will evaluate training programs and contribute to curriculum improvements while coordinating with Operations to ensure a smooth transition to production. The position emphasizes effective communication, adult learning techniques, and ongoing knowledge updates through

Qualifications

• Bachelor’s Degree required or equivalent.
• Experience with training methodologies and soft skills.
• Strong written and verbal communication.

Responsibilities

• Direct agents in a classroom setting and monitor progress.
• Deliver engaging training using multiple modalities.
• Develop and present training materials and activities.
• Achieve individual training performance targets.
• Support transition of trainees to production with competency checks.
• Maintain current product knowledge through meetings and observations.
• Collaborate with managers and clients to ensure smooth communication.
• Assist Instructional Design in creating varied delivery materials.
• Evaluate training effectiveness and propose improvements.
• Recommend curriculum changes based on feedback.

Skills

Training

Communication

Adult learning

Coaching

Presentation

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix is seeking a Trainer - English/Zulu to deliver client-focused training for new hires and product updates. The role requires certification in the Trainer Certification Program and mentoring of Program Ready Trainers.

You will evaluate training programs and contribute to curriculum improvements while coordinating with Operations to ensure a smooth transition to production. The position emphasizes effective communication, adult learning techniques, and ongoing knowledge updates through