Bilingual Training Expert: English & Zulu

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking a Trainer to deliver client-focused English and Zulu training, addressing new hire, product updates, and ongoing training needs. The role requires certification in the Trainer Certification Program and mentoring to Program Ready Trainers.

You will design and update training materials, conduct sessions, and evaluate training outcomes to ensure agents reach competency aligned with client requirements.

Qualifications

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, teamwork).
• Strong written and verbal communication skills with ability to provide actionable feedback.

Responsibilities

• Direct day-to-day activities of agents in the training classroom, monitor progress and provide coaching.
• Utilize effective presentation and facilitation skills across multiple delivery modalities in a classroom.
• Prepare and present training materials through classroom demonstrations and activities.
• Achieve and report on individual training performance metrics.
• Support Operations to transition agents from training to production.
• Maintain up-to-date product knowledge and attend client meetings as needed.
• Communicate effectively with managers, peers and clients on training matters.
• Assist Instructional Design in developing training materials for various formats.
• Measure training effectiveness using feedback methods and update resources accordingly.
• Recommend curriculum changes based on feedback and needs analysis.
• Contribute to a culture of continuous learning and change management.

Skills

Training methodologies

Soft skills

Communication skills

Microsoft Office

Time management

Team building

Attention to detail

Education

Bachelor's degree

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking a Trainer to deliver client-focused English and Zulu training, addressing new hire, product updates, and ongoing training needs. The role requires certification in the Trainer Certification Program and mentoring to Program Ready Trainers.

You will design and update training materials, conduct sessions, and evaluate training outcomes to ensure agents reach competency aligned with client requirements.