Trainer - English/Zulu

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; Presencial; MYR 45 000 - 73 000; Tempo integral

Resumo da oferta

Concentrix CVG Malaysia Sdn. Bhd. is seeking a Trainer to deliver client-focused English and Zulu training, addressing new hire, product updates, and ongoing training needs. The role requires certification in the Trainer Certification Program and mentoring to Program Ready Trainers.

You will design and update training materials, conduct sessions, and evaluate training outcomes to ensure agents reach competency aligned with client requirements.

Qualificações

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, teamwork).
• Strong written and verbal communication skills with ability to provide actionable feedback.

Responsabilidades

• Direct day-to-day activities of agents in the training classroom, monitor progress and provide coaching.
• Utilize effective presentation and facilitation skills across multiple delivery modalities in a classroom.
• Prepare and present training materials through classroom demonstrations and activities.
• Achieve and report on individual training performance metrics.
• Support Operations to transition agents from training to production.
• Maintain up-to-date product knowledge and attend client meetings as needed.
• Communicate effectively with managers, peers and clients on training matters.
• Assist Instructional Design in developing training materials for various formats.
• Measure training effectiveness using feedback methods and update resources accordingly.
• Recommend curriculum changes based on feedback and needs analysis.
• Contribute to a culture of continuous learning and change management.

Conhecimentos

Training methodologies

Soft skills

Communication skills

Microsoft Office

Time management

Team building

Attention to detail

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Title

Trainer - English/Zulu Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Career Framework Role

Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: MYS Kuala Lumpur Nu Tower 2

Language Requirements: Time Type: Full time2026-09-14

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.