Bilingual English/Zulu Trainer

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Concentrix is seeking a Trainer - English/Zulu in Kuala Lumpur to deliver client-focused training for new hires, product updates, and ongoing development, ensuring workforce readiness and service excellence.

The role requires Trainer Certification Program certifications (101/102), mentoring of Program Ready Trainers, curriculum review, and program evaluation using various feedback methods.

Qualifications

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred
• Proven experience in training methodologies and soft skills
• Strong written and verbal communication
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter with sense of urgency and ability to work under pressure
• Strong attention to detail and professionalism

Responsibilities

• Direct day-to-day coaching and progress monitoring of trainees
• Deliver training using varied techniques in classroom and other modalities
• Prepare and present training materials and demonstrations
• Achieve individual training performance metrics
• Support transitions of agents from training to production
• Maintain product knowledge and attend client/cross-functional meetings
• Ensure clear communication with managers, peers, and clients
• Assist Instructional Design with developing training materials
• Measure training effectiveness through feedback like focus groups and surveys
• Recommend curriculum changes based on feedback
• Contribute to continuous learning and change management

Skills

Training methodologies

Soft skills

Communication skills

Time management

Team building

Self-starter

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Concentrix is seeking a Trainer - English/Zulu in Kuala Lumpur to deliver client-focused training for new hires, product updates, and ongoing development, ensuring workforce readiness and service excellence.

The role requires Trainer Certification Program certifications (101/102), mentoring of Program Ready Trainers, curriculum review, and program evaluation using various feedback methods.