Quality & Training Lead

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Supervisor, Training & Quality to oversee quality evaluations and performance across client programs at the Kuala Lumpur site.

You will lead on-site Quality Evaluators, develop staff, ensure accuracy of assessments, and deliver insights to improve service quality and drive revenue. The role includes coordinating classroom training, Train-the-Trainer sessions, scheduling, and collaborating with Training Manager, Operations, and client stakeholders to

Qualifications

• Supervises on-site Quality Evaluators across client programs.
• Supports training development and classroom training implementation.

Responsibilities

• Analyze quality performance, identify trends, and present findings.
• Coordinate training schedules and Train-the-Trainer sessions.

Job description

Concentrix Malaysia Sdn. Bhd is seeking a Supervisor, Training & Quality to oversee quality evaluations and performance across client programs at the Kuala Lumpur site.

You will lead on-site Quality Evaluators, develop staff, ensure accuracy of assessments, and deliver insights to improve service quality and drive revenue. The role includes coordinating classroom training, Train-the-Trainer sessions, scheduling, and collaborating with Training Manager, Operations, and client stakeholders to