Bilingual CX Specialist (Mandarin/English)

PRISM+; Malaysia; On-site; MYR 36,000 - 39,000; Full time

Benefits offered by this job

14 days Annual Leave

1 day Birthday Leave

Statutory contributions including EPF,

SOCSO will be provided

RM800 annual flexible medical benefit

Job summary

PRISM+ in Malaysia is seeking a Customer Service Officer to deliver outstanding support in Mandarin and English, via calls, live chat, and email. You will work with multiple teams to resolve inquiries quickly, document feedback, and build positive relationships with customers.

This role emphasizes proactive service, problem solving, and empathy to maintain high brand standards and customer loyalty.

Qualifications

• Bilingual Mandarin & English required (written and spoken).
• Provide customer support via calls, live chat and email.

Responsibilities

• Assist customers by addressing inquiries, troubleshooting issues and providing timely information.
• Coordinate with internal teams to ensure requests are resolved within agreed timelines.
• Accurately document interactions and relay customer feedback for product and service improvements.

Skills

Bilingual: Mandarin & English

Job description

PRISM+ in Malaysia is seeking a Customer Service Officer to deliver outstanding support in Mandarin and English, via calls, live chat, and email. You will work with multiple teams to resolve inquiries quickly, document feedback, and build positive relationships with customers.

This role emphasizes proactive service, problem solving, and empathy to maintain high brand standards and customer loyalty.