Mandarin-Speaking Customer Support Pro – 24/7 KL

TRINITY WORKFORCE SOLUTIONS SDN. BHD.

Kuala Lumpur

On-site

MYR 39,000 - 61,000

Full time

3 days ago

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Job summary

TRINITY WORKFORCE SOLUTIONS SDN. BHD. in KL Sentral, Kuala Lumpur is seeking a Customer Service Executive to deliver first-contact resolutions with empathy and strong customer relationships for Mandarin-speaking clients.

The role requires fluency in Mandarin and English, flexibility for 24/7 rotational shifts, and the ability to navigate multiple systems. Fresh graduates are welcome, and candidates with at least 1 year of customer service experience are encouraged to apply.

Qualifications

Proficiency in Mandarin and English (spoken and written) is mandatory.
Fresh graduates are encouraged to apply.
Candidates with at least 1 year of Customer Service experience are welcome.
Excellent communication and interpersonal skills.
Basic computer literacy with the ability to navigate multiple systems.
Willing to work on rotational shifts, including weekends, public holidays, and night shifts.

Responsibilities

Serve as the primary point of contact for customers with empathy and active listening to deliver first-call resolutions.
Handle inquiries via inbound calls, live chat, and email and identify opportunities to recommend products/services.
Meet or exceed KPIs for service quality, productivity, response time, and customer satisfaction.