Bilingual IT Support Desk Analyst (Mandarin/English)

dxctechnology; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

DXC Technology in Petaling Jaya, Malaysia, is seeking an L1 IT Support Service Desk Agent who can communicate in Mandarin and English. You will provide end-user support for desktop and mobile platforms, troubleshoot software and hardware issues, and use remote tools to resolve queries without dispatch.

The role requires at least 1 year in IT support, familiarity with servers, networks, and data centre operations, and a willingness to work a 9-hour shift within a 24x7 support schedule.

Qualifications

• Excellent verbal and written communication in Mandarin and English
• IT education or equivalent
• Experience in Help Desk or Customer Service Support is a plus
• Willing to work in Petaling Jaya DXC Office and follow shift schedule

Responsibilities

• Provide support to end users on mobile and desktop platforms
• Resolve software/hardware issues with high level expertise
• Use remote access and knowledge tools to resolve most tickets
• Monitor queues and assist team to maintain smooth call centre operations

Skills

Client Services

LAN/WAN

Data Centre

Help Desk

Education

IT degree / IT certificate

Job description

DXC Technology in Petaling Jaya, Malaysia, is seeking an L1 IT Support Service Desk Agent who can communicate in Mandarin and English. You will provide end-user support for desktop and mobile platforms, troubleshoot software and hardware issues, and use remote tools to resolve queries without dispatch.

The role requires at least 1 year in IT support, familiarity with servers, networks, and data centre operations, and a willingness to work a 9-hour shift within a 24x7 support schedule.