Bilingual Customer Experience Specialist

EV CONNECTION SDN. BHD.; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

EV Connection Sdn. Bhd. is seeking a customer service professional to manage client needs through phone, email, and WhatsApp. The role emphasizes integrity, confidentiality, and ownership of customer issues including billing queries.

The ideal candidate is bilingual (Bahasa Malaysia and English) with strong communication skills and the ability to handle multiple priorities in a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• Diploma or degree in any field required.
• Proficiency in Bahasa Malaysia and English.
• Fresh graduates encouraged to apply.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Computer literate with MS Office and Google Sheets.

Responsibilities

• Deliver excellent customer service via phone, email, and WhatsApp.
• Handle inquiries professionally and resolve issues.
• Support self-service initiatives and process improvements.
• Perform office-based administrative duties when needed.
• Maintain confidentiality and handle sensitive data.
• Take ownership of customer issues including billing queries.

Skills

Customer service

Bilingual BM & English

Attentive & empathetic

Communication skills

Adaptability

Education

Diploma or higher in any field

Bachelor's degree (any field)

Tools

MS Office

Google Sheets

WhatsApp Web

Job description

EV Connection Sdn. Bhd. is seeking a customer service professional to manage client needs through phone, email, and WhatsApp. The role emphasizes integrity, confidentiality, and ownership of customer issues including billing queries.

The ideal candidate is bilingual (Bahasa Malaysia and English) with strong communication skills and the ability to handle multiple priorities in a fast-paced environment. Fresh graduates are welcome to apply.