Customer Experience Executive

EV CONNECTION SDN. BHD.; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

EV Connection Sdn. Bhd. is seeking a customer service professional to manage client needs through phone, email, and WhatsApp. The role emphasizes integrity, confidentiality, and ownership of customer issues including billing queries.

The ideal candidate is bilingual (Bahasa Malaysia and English) with strong communication skills and the ability to handle multiple priorities in a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• Diploma or degree in any field required.
• Proficiency in Bahasa Malaysia and English.
• Fresh graduates encouraged to apply.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Computer literate with MS Office and Google Sheets.

Responsibilities

• Deliver excellent customer service via phone, email, and WhatsApp.
• Handle inquiries professionally and resolve issues.
• Support self-service initiatives and process improvements.
• Perform office-based administrative duties when needed.
• Maintain confidentiality and handle sensitive data.
• Take ownership of customer issues including billing queries.

Skills

Customer service

Bilingual BM & English

Attentive & empathetic

Communication skills

Adaptability

Education

Diploma or higher in any field

Bachelor's degree (any field)

Tools

MS Office

Google Sheets

WhatsApp Web

Job description

Deliver excellent customer service and manage the needs of our customers through our communication channels (Phone, Email, and WhatsApp etc)

Professionally handle inquiries from clients and customers.

Understand and deliver business strategies and improve customer services through the execution of self-service.

Continuously identify work process improvements.

Perform office-based administrative duties whenever required.

Must demonstrate a high degree of integrity and confidentiality. Maintain confidentiality of customer information at all times.

Take ownership of issues and concerns of customers, including operational issues such as charging, pricing / invoice queries etc.

Job Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Proficiency in both Bahasa Malaysia and English with the ability to communicate effectively

Fresh graduates are encouraged to apply for this position.

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

High adaptability to thrive in a fast-paced, dynamic environment while managing multiple priorities.

Computer literate with proficiency in MS Office (XLSX, DOC, PPT), GoogleSheets, Whatsapp web etc

Flexibility to work in shifts (including weekends and holidays)

More On EV Connection

EV Connection is a leading EV Charging company that has an integrated portfolio encompassing supply, installation, operations, maintenance and R&D. We also operate the JomCharge network, one of the largest EV Charging networks in Malaysia. We are currently in the midst of expanding regionally and are actively looking out for talent that can support our growth.

EV Connection (EVC), is a one stop electric vehicle (EV) charging infrastructure service provider in Malaysia and Singapore. We owned the EV charging platform "JomCharge" to connect EV users to our network of EV chargers. Our clients includes auto clients (Porsche, Mercedes Benz, Volvo, BMW), O&G companies (Petronas, Shell, Chevron), commercial, industrial and residence.

EV Connection (EVC), is a one stop electric vehicle (EV) charging infrastructure service provider in Malaysia and Singapore. We owned the EV charging platform "JomCharge" to connect EV users to our network of EV chargers. Our clients includes auto clients (Porsche, Mercedes Benz, Volvo, BMW), O&G companies (Petronas, Shell, Chevron), commercial, industrial and residence.