Bilingual Client Operations Lead – Fintech/Forex

Ultima Markets Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Ultima Markets Ltd. is seeking a Backend Operations Support professional for our fast-paced fintech environment in Kuala Lumpur.

You will handle sales inquiries related to trading and client accounts, ensure timely data entry, and keep SOPs updated while supporting cross-functional teams on campaigns and system changes. The role requires at least two years of backend ops experience in fintech, fluent Chinese and English, and strong skills in coordination, data handling, and problem solving.

Qualifications

• Minimum 2 years’ experience in backend operations within fintech.
• Excellent verbal and written Chinese and English communication.
• Proficient with Microsoft Office, CRM platforms and Jira.
• Strong coordination, time management and problem-solving skills.
• High integrity, accuracy and accountability when handling data.
• Willingness to work flexible shifts including evenings and weekends.

Responsibilities

• Respond to sales inquiries related to trading and account issues; escalate to Backend Operations as needed.
• Maintain and update the client database with accurate data entry.
• Maintain SOPs, toolkits, and onboarding documents to reflect latest processes.
• Support internal training for the sales team on campaigns and system updates.
• Prepare performance reports on sales support operations for management.
• Identify and implement initiatives to enhance team efficiency and service quality.
• Collaborate with Marketing on campaigns to ensure consistent customer responses.
• Coordinate system/account related requests with Backend Operations for timely resolution.

Skills

Chinese & English

Coordination

Time management

Problem solving

Integrity

Data handling

Tools

Microsoft Office

CRM platforms

Jira

Job description

Ultima Markets Ltd. is seeking a Backend Operations Support professional for our fast-paced fintech environment in Kuala Lumpur.

You will handle sales inquiries related to trading and client accounts, ensure timely data entry, and keep SOPs updated while supporting cross-functional teams on campaigns and system changes. The role requires at least two years of backend ops experience in fintech, fluent Chinese and English, and strong skills in coordination, data handling, and problem solving.