Bilingual Call Centre Agent (Mandarin/Cantonese & English)

INTOUCHCX MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

IntouchCX Malaysia SDN. BHD. is seeking a Customer Service Call Centre Representative to handle inquiries via phone, email, or chat and deliver quick, accurate, and friendly support from our Kuala Lumpur office.

The role focuses on meeting KPIs, owning tasks, and collaborating across tools. Candidates should have a high school diploma, 3–6 months of customer service experience, and fluency in Mandarin or Cantonese with English. Office-based work is required.

Qualifications

• Must pass a background check (No Criminal Records).
• High school diploma or equivalent required.
• 3 to 6 months customer service experience or equivalent.
• Proficiency in Mandarin/Cantonese & English (B2 level) required.
• Proficiency in Mandarin/Cantonese to communicate with clients.
• Office-based work requirement.

Responsibilities

• Provide quick, accurate, and friendly service to customers via phone, email, or chat.
• Meet and exceed customer service metrics (KPI) such as satisfaction and resolution time.
• Take ownership to complete tasks and contacts on time and follow up as needed.
• Work across multiple tools and ad hoc requests to meet team metrics.
• Build lasting relationships with customers and team members.
• Be reliable, on time, and scheduled as required.

Skills

Mandarin & English communication

Customer service mindset

Interpersonal skills

Empathy

Team collaboration

Education

High school diploma or equivalent

Job description

IntouchCX Malaysia SDN. BHD. is seeking a Customer Service Call Centre Representative to handle inquiries via phone, email, or chat and deliver quick, accurate, and friendly support from our Kuala Lumpur office.

The role focuses on meeting KPIs, owning tasks, and collaborating across tools. Candidates should have a high school diploma, 3–6 months of customer service experience, and fluency in Mandarin or Cantonese with English. Office-based work is required.