BELLMAN

Hotel Granada Johor Bahru; Johor Bahru; On-site; MYR 13,392 - 20,088; Full time

Job summary

Hotel Granada Johor Bahru is seeking a courteous Bell Desk/Front Office staff member to provide personalized guest service at the Main Lobby. You will assist with luggage, coordinate with other departments, and offer local information to ensure guest satisfaction.

Role requires welcoming guests, handling luggage, delivering messages, and maintaining lobby cleanliness while presenting a professional image and energy-conscious hospitality.

Qualifications

• Proven ability to deliver personalized guest service.
• Ability to assist guests with luggage and information requests.
• Strong communication and teamwork skills were essential.
• Knowledge of local attractions and hotel products preferred.

Responsibilities

• Provide personalized customer service to each hotel guest at the main lobby.
• Assist guests with luggage, arrival and departure procedures, and related tasks.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain lobby and counter cleanliness and professional appearance.
• Greet guests warmly and offer information about hotel services and promotions.
• Respond to guest requests while adhering to hotel policies and safety procedures.

Skills

Guest service

Luggage handling

Communication

Hospitality

Education

Diploma in Hospitality

Job description

• Provides personalized customer service each and every guest of the hotel. Maintain high standard of assistance at the Main Lobby to ensure guest satisfactory is achieved.
• Provided courteous and efficient service; works to comply with every guest and patrons request unless illegal.
• Coordinates, cooperates and communicate with other department as required.
• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
• Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
• Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to TROVe Johor Bahru” or "Welcome back, Mr. / Mrs. / Miss So & So".
• Rooming the guest in a professional way, this includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.
• Knowledgeable of all the general tourist information and places of interest.
• Must also have the ability to provide travel and tour information and reservation.
• Assisting to arrange the transportation for guest as well as paging for guest.
• Being responsible for the cleanliness of the counter, lobby and the surrounding environment.
• Being in charge of the lobby lighting on & off periodically.
• Distributing the newspaper to long staying guest and departments concerned.
• To report any suspicious person or unattended luggage to Duty Manager.
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
• Perform other duties being assigned by the Bell Captain, Duty Manager, Front Office Manager or other concerned hotel officers.
• Always concern energy and environment conservation issues in the daily work.
• Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.