Bellman

Opus Hospitality Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

Opus Hospitality Sdn Bhd in Kuala Lumpur seeks a personable Hotel Bellman to warmly greet guests, assist with luggage, deliver luggage during check-in/check-out, and coordinate with front desk and concierge teams to ensure a seamless guest journey. You will maintain lobby cleanliness and respond to guest requests with a professional, friendly demeanor.

Flexibility to work varied shifts, including evenings, weekends and holidays is required.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Physically fit and able to lift/carry luggage.
• Excellent grooming and communication skills.
• Polite, professional, and guest-focused attitude.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Greet guests at the entrance and assist with luggage handling.
• Deliver luggage promptly during check-in and check-out.
• Handle valet parking or coordinate with valet staff (if applicable).
• Respond to guest requests (e.g., taxis, directions, local info).
• Maintain lobby cleanliness and readiness.
• Coordinate with front desk and concierge teams.
• Ensure guest satisfaction through friendly, proactive service.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Time management

Physical fitness

Education

High school diploma or equivalent

Job description

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Opus Hospitality Sdn Bhd – Kuala Lumpur, Kuala Lumpur

• Greet guests at the entrance and assist with luggage handling.
• Deliver luggage promptly during check-in and check-out.
• Handle valet parking or coordinate with valet staff (if applicable).
• Respond to guest requests (e.g., taxis, directions, local info).
• Maintain lobby cleanliness and readiness.
• Coordinate with front desk and concierge teams.
• Ensure guest satisfaction through friendly, proactive service.

2. Safety and Security

• Ensure the safety and security of hotel guests by following established protocols.
• All stored luggage’s must be recorded and tagged properly
• Monitor guest activity in the lobby and public areas to ensure a safe and welcoming environment.
• Report any suspicious activity or incidents to management or security staff as needed.

3. Communication

• Communicate effectively with hotel management and other departments to relay guest requests or issues.
• Update shift logs and ensure that the next shift is well informed about ongoing tasks and guest needs.
• Ensure that all guest information is handled in a confidential manner, in compliance with hotel policies and privacy laws.
• Complete daily check-in/check-out forms, guest registration cards, and other required paperwork.
• Maintain an accurate record of hotel occupancy and availability.

Skills and Qualifications

• Previous experience in hospitality or customer service preferred
• Physically fit and able to lift/carry luggage
• Excellent grooming and communication skills
• Polite, professional, and guest-focused attitude
• Flexible to work shifts, weekends, and holidays
• Customer Service Skills: Excellent interpersonal skills and a friendly, approachable demeanor. Ability to handle guest complaints and resolve issues with professionalism and patience.
• Communication Skills: Strong verbal and written communication abilities. Must be able to interact with guests and staff in a clear, efficient, and polite manner.
• Organizational Skills: Ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency. Attention to detail is key.
• Problem-Solving Skills: Ability to handle stressful situations and guest concerns effectively, offering timely solutions.
• Time Management: Ability to manage time effectively and prioritize tasks during busy periods.
• Education: High school diploma or equivalent required; some college education or hospitality-related coursework is a plus.
• Experience: Previous experience in a customer service or hospitality role is preferred, but not mandatory.
• Certifications: Training or certification in hospitality management or customer service is beneficial.

Working Conditions

• Shift Work: Bellman often work varied shifts, including evenings, weekends, and holidays. Flexibility is required to accommodate hotel operations.
• Physical Requirements: Ability to sit or stand for extended periods and lift small items (e.g., luggage, supplies).
• Environment: The work environment is fast‑paced and requires a calm and professional demeanor when interacting with guests and colleagues.

Additional Notes

• - Guest Experience Focus: The Bellman like the Front Desk Agent is a key player in ensuring a memorable guest experience. They often shape the first and last impressions guests have of the hotel.
• Teamwork: Bellman must collaborate effectively with other hotel departments, such as housekeeping and maintenance, to meet guest needs and maintain hotel standards.

This job description outlines the core responsibilities and qualifications for a Hotel Bellman, but tasks may vary depending on the size and type of hotel. In general, Bellman are expected to be welcoming, helpful, and highly customer‑focused, ensuring that guests enjoy a smooth and positive experience throughout their stay.

They must also do whatever tasks as assigned by their superiors.