Beauty & Wellness Customer Experience Lead

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking a Customer Service Executive (Beauty & Wellness) to handle inquiries via phone, WhatsApp, social media, and other channels, providing information about clinic services and encouraging visits.

You will coordinate bookings, registrations, follow-ups, and front desk duties, ensuring a friendly, professional experience, accurate records, and smooth day-to-day clinic operations.

Qualifications

• At least 1 year of experience in customer service.
• Experience in beauty, wellness or hospitality is an advantage.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Respond to customer enquiries through phone, WhatsApp, social media, and other channels.
• Provide customers with information about the clinic and services.
• Coordinate appointments with doctors, therapists, and staff; maintain records.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Job description

Private Advertiser in Kuala Lumpur is seeking a Customer Service Executive (Beauty & Wellness) to handle inquiries via phone, WhatsApp, social media, and other channels, providing information about clinic services and encouraging visits.

You will coordinate bookings, registrations, follow-ups, and front desk duties, ensuring a friendly, professional experience, accurate records, and smooth day-to-day clinic operations.