Beauty Outlet Admin & Customer Experience Specialist

Piel Perfecta Sdn Bhd; West Coast Division; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive basic salary with service/

Job summary

Piel Perfecta Sdn Bhd in Sabah is seeking an Admin & Customer Service professional for our Beauty Outlet. You will welcome customers, handle bookings, respond to inquiries via WhatsApp and calls, and support daily sales with accurate records.

You will also create engaging social content, assist with payments, and help the outlet achieve sales and appointment targets in a friendly, sales-driven environment. Weekend shifts are required.

Qualifications

• Previous experience in customer service, reception, retail, beauty or wellness industries is an advantage.
• Able to communicate fluently in Bahasa Malaysia or English.
• Friendly, approachable and confident in communicating with customers.
• Organised, detail-oriented and able to manage multiple tasks.
• Basic computer skills and familiar with Microsoft Office
• Responsible, proactive and willing to learn.
• Comfortable working in a sales-oriented environment.
• Creative, proactive and comfortable creating simple social media content.
• Able to work on weekends and public holidays according to the outlet schedule

Responsibilities

• Welcome customers and ensure they have a pleasant experience from arrival to departure.
• Manage daily appointments, bookings, cancellations and rescheduling.
• Respond to customer enquiries through WhatsApp, phone calls and other communication channels.
• Follow up with new and existing customers to secure appointments and encourage repeat visits.
• Explain available treatments, promotions and packages to customers.
• Handle payments, issue receipts and ensure accurate daily sales records.
• Maintain accurate customer information, treatment records and appointment schedules.
• Assist in handling customer feedback and complaints professionally.
• Support the outlet team in achieving sales and appointment targets.
• Ensure the reception area is clean, organized and presentable.
• Assist with daily administrative tasks and outlet operations.
• Create and post engaging daily stories on social media platforms such as Instagram, Facebook or TikTok.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Social media content creation

Tools

Microsoft Office

Job description

Piel Perfecta Sdn Bhd in Sabah is seeking an Admin & Customer Service professional for our Beauty Outlet. You will welcome customers, handle bookings, respond to inquiries via WhatsApp and calls, and support daily sales with accurate records.

You will also create engaging social content, assist with payments, and help the outlet achieve sales and appointment targets in a friendly, sales-driven environment. Weekend shifts are required.