Beauty & Wellness Salon Operations Lead

Body Perfect Sdn Bhd; Kuala Lumpur; Sur place; MYR 33 000 - 61 000; Plein temps

Résumé du poste

Body Perfect Sdn Bhd in Kuala Lumpur is seeking an Operations Executive to coordinate manpower, oversee appointments, and maintain service standards to deliver an outstanding customer experience.

You will work across training, inventory, outlet presentation, and admin tasks, ensuring hygiene and ambience meet premium standards while supporting sales and overall operations. Experience in salon or hospitality preferred; strong organisational and communication skills are required.

Qualifications

• Experience in salon, retail, hospitality, customer service, or outlet operations.
• Strong organisational and coordination skills, with the ability to manage schedules, appointments, and operational resources.
• Good communication and interpersonal skills for staff coaching, counselling, motivation, and customer service.
• Ability to maintain grooming, hygiene, presentation, and service standards in a fast-paced outlet.

Responsabilités

• Arrange staff schedules and ensure sufficient manpower to support daily sales and operations.
• Monitor appointment bookings and alert the team to fulfilment requirements.
• Coordinate training, coaching, and staff assessments.
• Provide staff counselling and motivation to support team performance.
• Prepare and manage memos, notices, standard operating procedures, and announcements.
• Coordinate arrangements for new staff.
• Check grooming and uniform standards.
• Manage the movement of salon products, marketing tools, sundries, bank merchant materials, CRM system items, outlet accessories, laundry items, and staff purchases.
• Ensure the salon maintains high standards of hygiene, ambience, temperature, lighting, maintenance, and decoration.
• Stay informed about the latest promotions and ensure sufficient manpower, products, and tools are available to support sales and operations.
• Prepare reports and participate in meetings.
• Deliver attentive and professional customer service.

Connaissances

Staff coordination

Customer service

Operations management

Scheduling

Communication

Outils

CRM system

Inventory software

Description du poste

Body Perfect Sdn Bhd in Kuala Lumpur is seeking an Operations Executive to coordinate manpower, oversee appointments, and maintain service standards to deliver an outstanding customer experience.

You will work across training, inventory, outlet presentation, and admin tasks, ensuring hygiene and ambience meet premium standards while supporting sales and overall operations. Experience in salon or hospitality preferred; strong organisational and communication skills are required.