Customer Service Executive (Beauty & Wellness)

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking a Customer Service Executive (Beauty & Wellness) to handle inquiries via phone, WhatsApp, social media, and other channels, providing information about clinic services and encouraging visits.

You will coordinate bookings, registrations, follow-ups, and front desk duties, ensuring a friendly, professional experience, accurate records, and smooth day-to-day clinic operations.

Qualifications

• At least 1 year of experience in customer service.
• Experience in beauty, wellness or hospitality is an advantage.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Respond to customer enquiries through phone, WhatsApp, social media, and other channels.
• Provide customers with information about the clinic and services.
• Coordinate appointments with doctors, therapists, and staff; maintain records.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Job description

Customer Service Executive (Beauty & Wellness)

Respond to customer enquiries through phone, WhatsApp, social media, and other communication channels.

Provide customers with general information about the clinic and available services.

Understand customer needs and provide appropriate information to encourage clinic visits.

Handle customer feedback, requests, and concerns professionally.

Maintain a friendly and professional customer experience at all times.

Appointment Booking & Customer Follow-Up

Handle appointment bookings, confirmations, rescheduling, and cancellations.

Follow up with customers from enquiries and encourage them to visit the clinic for consultation or treatment.

Follow up with customers to confirm appointments and improve customer turn-up rates.

Coordinate appointments with doctors, therapists, and clinic staff.

Maintain accurate appointment and customer records.

Monitor booking and turn-up status and follow up with customers accordingly.

Record and update the total number of customer leads and bookings in the designated Google Sheet for tracking and record purposes.

Handle customer registration and check-in at the clinic.

Assist customers with appointment registration and related documentation.

Collect payments and issue receipts accurately.

Handle basic cashier and front desk duties according to company procedures.

Assist with customer enquiries and ensure a smooth experience throughout their clinic visit.

Customer Relationship & Administrative Support

Maintain good relationships with customers and provide appropriate follow-up after visits where required.

Assist in gathering customer feedback and identifying areas for service improvement.

Maintain accurate customer records, appointment details, and follow-up information.

Support daily customer service and clinic administrative tasks.

Assist the team in ensuring smooth day-to-day clinic operations.

Job Requirement

At least 1 year of experience in customer service (Experience in the beauty, wellness, or hospitality industry is an advantage)

Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.

Customer-focused, detail-oriented, and able to multitask in a fast-paced environment.

Willing to work retail hours, including weekends and Public Holidays.