Banquet Operations Lead — Elevate Guest Experiences

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sheraton Hotels & Resorts in Johor Bahru, Malaysia is seeking an entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service.

Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Qualifications

• Entry level management position that leads the banquet staff while assisting in executing events to meet requirements and standards.

Responsibilities

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Johor Bahru, Malaysia is seeking an entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service.

Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.