Banking Loyalty Program (Telemarketer)

Brandt Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

Brandt Business Services Sdn Bhd is seeking a Telesales Representative to generate sales via phone and maintain customer relationships. The role focuses on closing deals, presenting products, and updating customers on promotions from KL, Malaysia.

You will be responsible for handling enquiries, recording customer information, and ensuring accurate order processing to support monthly targets.

Qualifications

• Excellent communication and listening skills.
• Comfortable presenting products over the phone.
• Ability to handle complaints and doubts.

Responsibilities

• Promote company products & services to prospective customers.
• Update customers with monthly promotions and campaigns.
• Achieve monthly targets set by the Company.
• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company's reputation.

Skills

Excellent communication

Phone sales

Customer relationship management

Job description

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Key responsibilities

Promote company products & services to prospective customers

Update customers with monthly promotions and campaigns

Achieve monthly targets set by the Company

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company's reputation

About you

Excellent communicator with superior people skills

Comfortable presenting products or services over the phone

Able to deal with complaints and doubts

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach