Banking Customer Service Specialist

Affin Pheim; Malaysia; Hybrid; MYR 36,000 - 54,000; Full time

Job summary

AffinBank is seeking a dedicated staff member for frontline and back-office responsibilities at a Malaysia branch. You will provide customer service, handle cash and daily branch activities, and assist in deposit growth through cross-selling of deposits and bancassurance products.

The role emphasizes compliance with internal policies and regulatory requirements, along with delivering high-quality service to customers and maintaining accuracy in daily operations.

Qualifications

• Provide frontline service to customers.
• Deliver quality customer service in accordance with Bank's internal policies.
• Perform back office functions and render customer service support.

Responsibilities

• Take pro-active actions to prevent fraud and losses.
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing branch costs per approved budget.
• Perform daily branch activities in line with internal policies and regulatory requirements.
• Ensure accurate day-end balancing and cash handling.

Job description

AffinBank is seeking a dedicated staff member for frontline and back-office responsibilities at a Malaysia branch. You will provide customer service, handle cash and daily branch activities, and assist in deposit growth through cross-selling of deposits and bancassurance products.

The role emphasizes compliance with internal policies and regulatory requirements, along with delivering high-quality service to customers and maintaining accuracy in daily operations.