Banking Customer Service Specialist

Affin Pheim; Genting Highlands; On-site; MYR 31,000 - 40,000; Full time

Job summary

Affin Pheim in Genting Highlands is seeking a Customer Service Representative to provide frontline service to customers, deliver quality service in accordance with bank policies, and support back-office functions to help growth in deposits and cross-selling.

The role involves daily branch activities, cash handling, end-of-day balancing, regulatory compliance, handling inquiries and complaints, and contributing to CSR efforts and team development.

Qualifications

• Diploma holder of any relevant courses.

Responsibilities

• Take pro-active actions to prevent fraud and losses (internal & external).
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing cost control for the branch as per approved budget.
• Perform daily branch activities in accordance to Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
• Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
• Maintain good rapport with internal and external customers.
• Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Skills

Customer service

Frontline service

Cash handling

Regulatory compliance

Complaint handling

Education

Diploma holder of any relevant courses

Job description

Affin Pheim in Genting Highlands is seeking a Customer Service Representative to provide frontline service to customers, deliver quality service in accordance with bank policies, and support back-office functions to help growth in deposits and cross-selling.

The role involves daily branch activities, cash handling, end-of-day balancing, regulatory compliance, handling inquiries and complaints, and contributing to CSR efforts and team development.