Banking Customer Service: Call Center (Night & Weekend)

Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579) is seeking a Banking Customer Services representative for both fresh graduates and experienced candidates in Kuala Lumpur. The role involves handling inbound calls, addressing customer questions, and resolving issues with a focus on service quality.

Weekend and night shifts are required. Applicants should have a diploma or higher and relevant customer service experience is an advantage.

Qualifications

• Experience in Customer Service/ Call Centre would be an added advantage.
• Fresh Graduates encouraged to apply.

Responsibilities

• Answer inbound calls from customers.
• Respond to customer requests and inquiries by answering product and service questions.
• Identify and resolve customers’ problems and complaints by selecting the best solution.
• Able to work on WEEKEND and NIGHT SHIFT.

Skills

Customer Service

Call Centre

Education

Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579) is seeking a Banking Customer Services representative for both fresh graduates and experienced candidates in Kuala Lumpur. The role involves handling inbound calls, addressing customer questions, and resolving issues with a focus on service quality.

Weekend and night shifts are required. Applicants should have a diploma or higher and relevant customer service experience is an advantage.