URGENT: Banking Customer Services | Fresh Grad + Exp / LRT / MRT - P10

Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579) is seeking a Banking Customer Services representative for both fresh graduates and experienced candidates in Kuala Lumpur. The role involves handling inbound calls, addressing customer questions, and resolving issues with a focus on service quality.

Weekend and night shifts are required. Applicants should have a diploma or higher and relevant customer service experience is an advantage.

Qualifications

• Experience in Customer Service/ Call Centre would be an added advantage.
• Fresh Graduates encouraged to apply.

Responsibilities

• Answer inbound calls from customers.
• Respond to customer requests and inquiries by answering product and service questions.
• Identify and resolve customers’ problems and complaints by selecting the best solution.
• Able to work on WEEKEND and NIGHT SHIFT.

Skills

Customer Service

Call Centre

Education

Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

URGENT: Banking Customer Services | Fresh Grad + Exp / LRT / MRT - P10

Responsibilities:

Answer inbound calls from customers.

Respond to customer requests and inquiries by answering product and service questions.

Identify and resolve customers’ problems and complaints by selecting the best solution.

Requirements

Candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.

Experience in Customer Service/ Call Centre would be an added advantage.

Fresh Graduates encourage to apply.

Able to work on WEEKEND and NIGHT SHIFT.

Please indicate the below information in your resume:

Reason(s) for leaving

Availability to commence work

We regret that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?